FAQ
PatchWorkHeart Store Policy
- Accidental mis-purchases of wrong products will not be refunded.
- Accidental double purchases of items will be refunded with Store Credit of the same value upon notice with both transactions' details.
- Non-deliveries can be re-sent by using our Re-delivery Kiosk located in the entrance of the store.
- If the kiosk fails to re-deliver, send your transaction details via IM to Dj Mixemup. Please allow up to 72 hours for a response.
- Custom fitting of prim attachments is not available - All items are mod with scripts for self-adjustment.
- Other issues will be subject to be reviewed. Please contact Dj Mixemup with your issue and any relevant information to help speed a satisfactory result.
I paid but did not receive the item.
Sometimes technology is not our friend and mistakes happen. The fastest way to get your product re-delivered is to come to the store and activate our re-delivery kiosk situated by the front entrance.
- Select the kiosk and in the blue menu choose Past Buys.
- In local chat click on the weblink which will take you to an external website.
- All your past products will be displayed there, choose the items you wish to be re-delivered.
If problems still persist then IM Dj Mixemup. All IM's are recorded by email. Please allow up to 72 hours for a response. If no contact has been made please forgive us and IM her again.
What should you include in the IM?
- The name of the product
- Whether it was bought through the marketplace website or inworld
- The transaction number/SL Sales ID of the purchase
How to get the number?
1. If you purchased the product through the marketplace, log into your account there, and on the top horizontal menu go to My Marketplace -> Order History. Locate the correct item and copy the ID number.
2. In the case of inworld purchase, log into your account @ secondlife.com website. In the left side menu go to Account -> Transaction history. Locate the correct item and copy the ID number.
In case you cannot find and provide the transaction number, we are unable to verify your purchase and unfortunately cannot redeliver the product.
My Item has disappeared/deleted from my Inventory.
Get your product re-delivered, come to the store and activate our re-delivery kiosk situated by the front entrance.
- Select the kiosk and in the blue menu choose Past Buys.
- In local chat click on the weblink which will take you to an external website.
- All your past products will be displayed there, choose the items you wish to be re-delivered.
If the desired item you want to be re-delivered is not listed then please IM Dj Mixemup with your transaction number and details of your case - it will be reviewed and you'll be contacted with further details asap.
A general advice: If the item is copy, make backups, and always save the transaction number for the purchase. You will need it in case something goes wrong.
Do you produce custom orders?
No custom orders are accepted at the moment. However we do welcome product ideas! Hit us with your wishes and some of them might appear in the product line
Please DO NOT send Notecards as these have a tendancy to get capped or lost!
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